customer care

Helium provides support to our customers and partners via web, e-mail and telephone. This includes the ability to download new software releases, case logging, documentation, product tips and new feature requests. To access web support, you must have a valid customer support agreement in place. Please contact sales below to start or renew your support agreement.

Web Support

Login to www.myheliumnetworks.com to download latest software, help documents and white papers.  Also, here you could submit your case and feature requests.

Telephone Support

Call Helium Customer Support at 412-231-7770 ext. 6 from 9:00 AM to 6:00 PM Eastern Time Monday through Friday.

Email Support

Email detailed support questions to support@heliumnetworks.com.

Sales

Call 412-231-7770 ext. 1 or e-mail sales@heliumnetworks.com for Information on starting or renewing your support agreement.