Helium Networks Customer Care

Helium provides support to our customers and partners via the web, e-mail and telephone.

This includes the ability to download new software releases, documentation, product tips and new feature requests.

Telephone Support

Call Helium Customer Support at +1.800.826.7284, from USA or Canada, or +1.412.371.0680 from anywhere else, from 8:30 AM to 6:00 PM Eastern Time Monday through Friday.

Email Support

Email detailed support questions to support@heliumnetworks.com. Please include which software package you are running, its version number, and your operating system.

Sales

Call +1.412.371.0680 or e-mail sales@heliumnetworks.com for information about new maintenance agreements.

Consulting Services

Facing an unusual challenge? We're always interested to match wits with new networks. The services we offer are described in detail on our services page on this site, but we'd welcome your call: +1.412.371.0680.